Terms & Conditions

These terms govern your use of this website and any services provided by Kalata Group LLC ("Kalata Group", "we", "us").

1. About us

Kalata Group LLC, 3493 Backwater Street, Charlotte, NC 28027. Contact: business@kalatagroup.biz

2. What we do

We design, build and maintain automation systems for businesses — including AI-assisted customer messaging, lead handling, document processing, reporting, and the websites and systems those connect to.

3. Website content

Information on this website is provided in good faith for general information. Prices, timelines and service descriptions are indicative. Nothing on this website is an offer or a binding quote. A binding agreement exists only when both parties sign a written service agreement.

4. Quotes and pricing

Published prices are starting points. Actual cost depends on scope, which is agreed in writing before work begins. Quotes remain valid for 30 days unless stated otherwise.

5. Payment

• The setup fee is payable as set out in your service agreement, before work begins unless agreed otherwise
• Monthly support fees are billed monthly in advance
• Monthly support has a minimum term of six months from go-live, then continues month to month
• Invoices are due within 14 days
• We may suspend services if an invoice is 30 days overdue, on 7 days notice
• Prices exclude any applicable taxes
• Payment is by bank transfer

6. Our guarantee

If, within 60 days of your system going live, you tell us in writing that it is not working satisfactorily, and we cannot resolve it within 14 days, we will refund the monthly support fees you have paid.

The guarantee covers monthly support fees only. The setup fee is not refundable, as it covers work already completed.

7. Cancellation

After the six-month minimum term, you may cancel with 30 days written notice. Systems we built continue running in accounts you control — what stops is monitoring, maintenance and updates.

8. Your responsibilities

To deliver our services you must provide accurate information about your business, access to the accounts being connected, a contact authorised to approve work, and timely review during testing. Delays caused by missing information do not extend our obligations or reduce fees.

You are responsible for ensuring your use of the systems we build complies with the laws that apply to your business — including consumer protection, marketing, messaging and data protection rules.

9. About AI

Our systems use artificial intelligence to generate responses. AI can produce incorrect, incomplete or unexpected output.

We configure our systems to use only information you supply, to decline rather than guess when uncertain, and to escalate to a human. We do not warrant that any system will be error-free or that every response will be accurate.

You are responsible for reviewing outputs and for the accuracy of the information you give us. Our systems must not be used for legal, medical, financial or safety-critical advice.

10. Ownership

You own your accounts, data and content. We retain ownership of our own templates, methods and reusable components. On full payment you receive a perpetual licence to keep using the configuration built for you.

11. Liability

Nothing here excludes liability for death or personal injury caused by negligence, or for fraud.

We are not liable for indirect or consequential loss, or loss of profit, revenue, business, goodwill or data. Our total liability is limited to the fees you paid us in the 12 months before the claim.

We are not liable for failures caused by third-party platforms, carriers or AI providers, or by your own systems or information.

12. Messaging terms

If you contact us by SMS or WhatsApp, or consent to messages through our website:

• What we send: replies to your enquiry and updates about it. We do not send marketing messages.
• Frequency: varies with the conversation.
• Cost: message and data rates may apply, charged by your carrier.
• Opt out: reply STOP at any time. You will get one confirmation and nothing further.
• Help: reply HELP, or email business@kalatagroup.biz.
• Carriers are not liable for delayed or undelivered messages.
• Your phone number and messaging consent are not shared or sold. See our Privacy Policy.

13. Acceptable use

Do not use our website or services to break the law, send unsolicited bulk messages, impersonate anyone, or attempt to gain unauthorised access to our systems.

14. Changes

We may update these terms. The effective date shows when they last changed. Active clients will be notified of material changes.

15. Governing law

These terms are governed by the laws of the State of North Carolina, United States. Disputes are subject to the exclusive jurisdiction of its courts.

16. Contact

Kalata Group LLC, 3493 Backwater Street, Charlotte, NC 28027, business@kalatagroup.biz