Privacy Policy

Kalata Group LLC ("Kalata Group", "we", "us") operates this website and provides AI automation services. This policy explains what we collect, why, and what you can do about it.

Who we are

Kalata Group LLC
3493 Backwater Street
Charlotte, NC 28027
business@kalatagroup.biz

What we collect

When you contact us. If you submit our contact form, email us, text us, or message us on WhatsApp, we collect: your name, business name, email address, phone number, and the content of your messages.

When you use our website. Standard server logs including IP address, browser type, and pages visited. We do not use advertising or tracking cookies.

We do not buy contact information from third parties.

Why we collect it

• To answer your questions and respond to your enquiry
• To maintain continuity in a conversation, so you don't have to repeat yourself
• To review the quality of our responses and improve our service
• To keep records of our business communications

Automated replies

Our replies are generated by artificial intelligence. When you message us, an AI system reads your message and drafts a response using information about our services and pricing. A human reviews anything the system is uncertain about, and anything involving pricing negotiation, contracts, or complaints.

If you ask whether you are speaking with an AI, we will tell you.

Messaging — SMS and WhatsApp

If you text or message us:

• We reply to the conversation you started. We do not send marketing messages.
• Message and data rates may apply. These are charged by your carrier, not by us.
• Message frequency varies depending on the conversation.
• Reply STOP at any time to stop receiving messages. You will receive one confirmation and nothing further.
• Reply HELP for information and our contact details.
• We do not share your phone number or messaging opt-in with anyone, and we do not sell it. Mobile information will not be shared with third parties for marketing or promotional purposes.

If you submit our contact form, we will only text you if you tick the SMS consent box. That box is never pre-ticked and is never required to submit the form.

How long we keep it

Conversation records are kept for 12 months and then deleted automatically. Records relating to a signed contract are kept as long as required for tax and legal purposes.

Who we share it with

We use third-party services to operate. These may process your information:

• Anthropic — generates AI responses
• Twilio — delivers SMS and WhatsApp messages
• Google — email
• Our hosting and automation providers — runs the website and systems

Some of these process data in the United States. We do not sell your information, and we do not share it with anyone for marketing purposes.

We may disclose information if required by law.

Client customer data

If you are a client, this is separate. Data your customers send to systems we build for you lives in accounts you control. We do not hold a copy of your customer database. Our contract with you governs that relationship.

Your choices

You can ask us to:

• Send you a copy of the information we hold about you
• Correct anything inaccurate
• Delete your information
• Stop messaging you

Email business@kalatagroup.biz and we will action it within 30 days. There is no charge.

Sensitive information

Please do not send us health records, payment card numbers, national identification numbers, or similar sensitive information through our website, messaging, or email. Our systems are not configured to handle them.

Children

Our services are for businesses. We do not knowingly collect information from anyone under 18.

Changes

We may update this policy. The effective date above shows when it last changed. Material changes will be notified to active clients.

Contact

Questions about this policy: business@kalatagroup.biz